All SGL software products come with one year's support free of charge. To continue to receive support, and to ensure that you receive all software upgrades free of charge, a current Maintenance and Support contract is required. Please contact your SGL reseller or Authorized Xinet Integrator (AXI) for details on renewing Maintenance and Support contracts.

First-line support for SGL products is provided by our highly-trained network of resellers and Authorized Xinet Integrators (AXIs). These companies are trained by SGL and Xinet staff to be able to provide a high level of support directly to the customer.

The resellers and AXIs are backed by Xinet and SGL's engineering and support teams, so that in the unlikely event that an AXI is unable to resolve an issue they have open access to the highest levels of support and development staff, right up to the teams that actually write the software.

If you are experiencing an issue, please browse our tech notes and support resources using the links above to see if the problem and its resolution are covered there. If you are unable to find what you need, please contact your AXI who will be able to provide you with assistance.